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1

The role of climate: implications for service employee engagement and customer service performance

Menguc, Bulent, Auh, Seigyoung, Yeniaras, Volkan, Katsikeas, Constantine S.

Journal:

Journal of the Academy of Marketing Science

Year:

2017

Language:

english

File:

PDF, 674 KB

english, 2017

2

The employee-organization relationship, organizational citizenship behaviors, and superior service quality

Simon J Bell, Bulent Menguc

Journal:

Journal of Retailing

Year:

2002

Language:

english

File:

PDF, 240 KB

english, 2002

3

To be engaged or not to be engaged: The antecedents and consequences of service employee engagement

Menguc, Bulent, Auh, Seigyoung, Fisher, Michelle, Haddad, Abeer

Journal:

Journal of Business Research

Year:

2013

Language:

english

File:

PDF, 268 KB

english, 2013

4

Unpacking the relationship between empowering leadership and service-oriented citizenship behaviors: a multilevel approach

Auh, Seigyoung, Menguc, Bulent, Jung, Yeon Sung

Journal:

Journal of the Academy of Marketing Science

Year:

2014

Language:

english

File:

PDF, 516 KB

english, 2014

5

Transformational leadership and market orientation: Implications for the implementation of competitive strategies and business unit performance

Bulent Menguc, Seigyoung Auh, Eric Shih

Journal:

Journal of Business Research

Year:

2007

Language:

english

File:

PDF, 207 KB

english, 2007

6

Revisiting Firm Characteristics, Strategy, and Export Performance Relationship:: A Survey of the Literature and an Investigation of New Zealand Small Manufacturing Firms

David L Dean, Bülent Mengüç, Christopher Paul Myers

Journal:

Industrial Marketing Management

Year:

2000

Language:

english

File:

PDF, 753 KB

english, 2000

7

Salesperson learning, organizational learning, and retail store performance

Simon J. Bell, Bülent Mengüç, Robert E. Widing

Journal:

Journal of the Academy of Marketing Science

Year:

2010

Language:

english

File:

PDF, 304 KB

english, 2010

8

Balancing exploration and exploitation: The moderating role of competitive intensity

Seigyoung Auh, Bulent Menguc

Journal:

Journal of Business Research

Year:

2005

Language:

english

File:

PDF, 145 KB

english, 2005

9

Development and return on execution of product innovation capabilities: The role of organizational structure

Bulent Menguc, Seigyoung Auh

Journal:

Industrial Marketing Management

Year:

2010

Language:

english

File:

PDF, 450 KB

english, 2010

10

Creating a firm-level dynamic capability through capitalizing on market orientation and innovativeness

Bulent Menguc, Seigyoung Auh

Journal:

Journal of the Academy of Marketing Science

Year:

2006

Language:

english

File:

PDF, 1.05 MB

english, 2006

11

Social capital, customer service orientation and creativity in retail stores

Omar Merlo, Simon J. Bell, Bülent Mengüç, Gregory J. Whitwell

Journal:

Journal of Business Research

Year:

2006

Language:

english

File:

PDF, 207 KB

english, 2006

12

Unpacking the relationship between an innovation strategy and firm performance: The role of task conflict and political activity

Dirk De Clercq, Bulent Menguc, Seigyoung Auh

Journal:

Journal of Business Research

Year:

2009

Language:

english

File:

PDF, 361 KB

english, 2009

13

When and how does sales team conflict affect sales team performance?

Auh, Seigyoung, Spyropoulou, Stavroula, Menguc, Bulent, Uslu, Aypar

Journal:

Journal of the Academy of Marketing Science

Year:

2014

Language:

english

File:

PDF, 581 KB

english, 2014

14

Testing the Cross-Cultural Generalizability of the Scale of Consumer Attitudes Toward Marketing and Consumerism

Uray, Nimet, Mengüç, Bülent

Journal:

Journal of International Consumer Marketing

Year:

1996

Language:

english

File:

PDF, 5.09 MB

english, 1996

15

The Interactive Effect of Internal and External Factors on a Proactive Environmental Strategy and its Influence on a Firm's Performance

Bulent Menguc, Seigyoung Auh, Lucie Ozanne

Journal:

Journal of Business Ethics

Year:

2010

Language:

english

File:

PDF, 251 KB

english, 2010

16

Performance implications of the direct and moderating effects of centralization and formalization on customer orientation

Seigyoung Auh, Bulent Menguc

Journal:

Industrial Marketing Management

Year:

2007

Language:

english

File:

PDF, 262 KB

english, 2007

17

Understanding the dynamics between supervisor-follower social capital, work engagement, and employees' creative work involvement

Bouckenooghe, Dave, Menguç, Bulent

Journal:

Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l'Administration

Year:

2016

Language:

english

File:

PDF, 242 KB

english, 2016

18

Customer and Supplier Involvement in Design: The Moderating Role of Incremental and Radical Innovation Capability

Menguc, Bulent, Auh, Seigyoung, Yannopoulos, Peter

Journal:

Journal of Product Innovation Management

Year:

2014

Language:

english

File:

PDF, 143 KB

english, 2014

19

Subsidiary Size and the Level of Subsidiary Autonomy in Multinational Corporations: A Quadratic Model Investigation of Australian Subsidiaries

Stewart Johnston and Bulent Menguc

Journal:

Journal of International Business Studies

Year:

2007

Language:

english

File:

PDF, 1.85 MB

english, 2007

20

Corporate reputation, stakeholders and the social performance‐financial performance relationship

Polonsky, Michael Jay, Neville, Benjamin A., Bell, Simon J., Mengüç, Bülent

Journal:

European Journal of Marketing

Year:

2005

Language:

english

File:

PDF, 316 KB

english, 2005

21

An Extension and Evaluation of Job Characteristics, Organizational Commitment and Job Satisfaction in an Expatriate, Guest Worker, Sales Setting

Shahid N. Bhuian and Bulent Menguc

Journal:

Journal of Personal Selling and Sales Management

Year:

2002

Language:

english

File:

PDF, 1.88 MB

english, 2002

22

Conflict, leadership, and market orientation

Bulent Menguc, Seigyoung Auh

Journal:

International Journal of Research in Marketing

Year:

2008

Language:

english

File:

PDF, 315 KB

english, 2008

23

Antecedents and performance outcomes of value-based selling in sales teams: a multilevel, systems theory of motivation perspective

Mullins, Ryan, Menguc, Bulent, Panagopoulos, Nikolaos G.

Journal:

Journal of the Academy of Marketing Science

Year:

2019

File:

PDF, 668 KB

2019

24

Unpacking the Relationship Between Sales Control and Salesperson Performance: A Regulatory Fit Perspective

Katsikeas, Constantine S., Auh, Seigyoung, Spyropoulou, Stavroula, Menguc, Bulent

Journal:

Journal of Marketing

Year:

2018

Language:

english

File:

PDF, 743 KB

english, 2018

25

Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions

Menguc, Bulent, Auh, Seigyoung, Wang, Fatima

Journal:

Journal of Service Research

Year:

2020

Language:

english

File:

PDF, 413 KB

english, 2020

26

Stakeholder Multiplicity: Toward an Understanding of the Interactions between Stakeholders

Benjamin A. Neville, Bulent Menguc

Journal:

Journal of Business Ethics

Year:

2006

Language:

english

File:

PDF, 156 KB

english, 2006

27

Just entrepreneurial enough: the moderating effect of entrepreneurship on the relationship between market orientation and performance

Shahid N. Bhuian, Bulent Menguc, Simon J. Bell

Journal:

Journal of Business Research

Year:

2005

Language:

english

File:

PDF, 223 KB

english, 2005

28

Evidence for Turkish industrial salespeople

Mengüç, Bülent

Journal:

European Journal of Marketing

Year:

1996

Language:

english

File:

PDF, 280 KB

english, 1996

29

When customers disappoint: A model of relational internal marketing and customer complaints

Simon J. Bell, Bülent Mengüç, Sara L. Stefani

Journal:

Journal of the Academy of Marketing Science

Year:

2004

Language:

english

File:

PDF, 1.44 MB

english, 2004

30

Brand as credible commitment in embedded licensing: a transaction cost perspective

Jiang, Marshall S., Menguc, Bulent

Journal:

International Marketing Review

Year:

2012

Language:

english

File:

PDF, 248 KB

english, 2012

31

Broadening the scope of the resource-based view in marketing: The contingency role of institutional factors

Seigyoung Auh, Bulent Menguc

Journal:

Industrial Marketing Management

Year:

2009

Language:

english

File:

PDF, 358 KB

english, 2009

32

Knowledge sharing behaviors of industrial salespeople

Auh, Seigyoung, Menguc, Bulent

Journal:

European Journal of Marketing

Year:

2013

Language:

english

File:

PDF, 197 KB

english, 2013

33

Challenges of the “green imperative”: a natural resource-based approach to the environmental orientation–business performance relationship

Bulent Menguc, Lucie K. Ozanne

Journal:

Journal of Business Research

Year:

2005

Language:

english

File:

PDF, 155 KB

english, 2005

34

The influence of top management team functional diversity on strategic orientations: The moderating role of environmental turbulence and inter-functional coordination

Seigyoung Auh, Bulent Menguc

Journal:

International Journal of Research in Marketing

Year:

2005

Language:

english

File:

PDF, 181 KB

english, 2005

35

Extending the Vision of Social Marketing through Social Capital Theory: Marketing in the Context of Intricate Exchange and Market Failure

Glenane-Antoniadis, Alicia, Whitwell, Gregory, Bell, Simon J., Menguc, Bulent

Journal:

Marketing Theory

Year:

2003

Language:

english

File:

PDF, 153 KB

english, 2003

36

The implications of socialization and integration in supply chain management

Paul D. Cousins, Bulent Menguc

Journal:

Journal of Operations Management

Year:

2006

Language:

english

File:

PDF, 258 KB

english, 2006

37

The impact of human resource management on export performance of Chinese manufacturing enterprises

Jianshu Deng, Bulent Menguc, John Benson

Journal:

Thunderbird International Business Review

Year:

2003

Language:

english

File:

PDF, 130 KB

english, 2003

38

Engaging Dissatisfied Retail Employees to Voice Promotive Ideas: The Role of Continuance Commitment

Boichuk, Jeffrey P., Menguc, Bulent

Journal:

Journal of Retailing

Year:

2013

Language:

english

File:

PDF, 282 KB

english, 2013

39

Diversity at the executive suite: A resource-based approach to the customer orientation–organizational performance relationship

Seigyoung Auh, Bulent Menguc

Journal:

Journal of Business Research

Year:

2006

Language:

english

File:

PDF, 156 KB

english, 2006

40

Stressors and job outcomes in sales: a triphasic model versus a linear-quadratic-interactive model

Shahid N. Bhuian, Bulent Menguc, Rene Borsboom

Journal:

Journal of Business Research

Year:

2005

Language:

english

File:

PDF, 360 KB

english, 2005

41

Top management team diversity and innovativeness: The moderating role of interfunctional coordination

Seigyoung Auh, Bulent Menguc

Journal:

Industrial Marketing Management

Year:

2005

Language:

english

File:

PDF, 264 KB

english, 2005

42

When Does Customer Participation Matter? An Empirical Investigation of the Role of Customer Empowerment in the Customer Participation–Performance Link

Auh, Seigyoung, Menguc, Bulent, Katsikeas, Constantine S., Jung, Yeon Sung

Journal:

Journal of Marketing Research

Year:

2019

Language:

english

File:

PDF, 446 KB

english, 2019

43

Customer orientation dissimilarity, sales unit identification, and customer-directed extra-role behaviors: Understanding the contingency role of coworker support

Menguc, Bulent, Boichuk, Jeffrey P.

Journal:

Journal of Business Research

Year:

2012

Language:

english

File:

PDF, 307 KB

english, 2012

44

Career Stage Effects on Job Characteristic-Job Satisfaction Relationships among Guest Worker Salespersons

Bulent Menguc and Shahid N. Bhutan

Journal:

Journal of Personal Selling and Sales Management

Year:

2004

Language:

english

File:

PDF, 1.55 MB

english, 2004

45

LA FORCE DE VENTE || Influence de l'orientation de l'entreprise vers le marché sur le comportement et les attitudes de la force de vente : résultats empiriques supplémentaires

Bülent Mengüç

Journal:

Recherche et Applications en Marketing

Year:

1997

File:

PDF, 2.15 MB

1997

46

Customer knowledge creation capability and performance in sales teams

Menguc, Bulent, Auh, Seigyoung, Uslu, Aypar

Journal:

Journal of the Academy of Marketing Science

Year:

2013

Language:

english

File:

PDF, 461 KB

english, 2013

47

Salespeople's Knowledge-Sharing Behaviors with Coworkers Outside the Sales Unit

Menguc, Bulent, Auh, Seigyoung, Kim, Young Chan

Journal:

Journal of Personal Selling and Sales Management

Year:

2011

Language:

english

File:

PDF, 402 KB

english, 2011

48

A Test of a Model of New Salespeople's Socialization and Adjustment in a Collectivist Culture

Menguc, Bulent, Han, Sang-Lin, Auh, Seigyoung

Journal:

Journal of Personal Selling and Sales Management

Year:

2007

Language:

english

File:

PDF, 322 KB

english, 2007

49

Organizational Consequences, Marketing Ethics and Salesforce Supervision: Further Empirical Evidence

Bülent Mengüç

Journal:

Journal of Business Ethics

Year:

1998

Language:

english

File:

PDF, 99 KB

english, 1998

50

The asymmetric moderating role of market orientation on the ambidexterity–firm performance relationship for prospectors and defenders

Bulent Menguc, Seigyoung Auh

Journal:

Industrial Marketing Management

Year:

2008

Language:

english

File:

PDF, 318 KB

english, 2008

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